Unfortunately, we do not currently accommodate visits to our shop.

Nevertheless, we deeply appreciate your interest in our channel. Periodically, we create and share online videos that highlight key aspects of our production process. To stay informed about our latest innovations, please subscribe to our newsletter.

Yes, we exclusively offer products that are 100% guaranteed to be authentic.

Should you receive an item that you believe to be counterfeit, please contact us immediately at sales.raon01704@gmail.com.

For more detailed information, please refer to our blog below.

Certainly! In the near future, we plan to offer special discounts based on your purchase history. Please check for updates on our official blog - Voyage Log ! .

Additionally, we will be providing exclusive offers for new members. Be sure to register for your membership and join the Collectible Voyage community. Stay tuned!

Currently, orders require 1 to 4 business days for processing prior to shipping.

Subsequent shipping durations vary based on location and the selected shipping service. For more detailed information on expected delivery times, please visit our shipping notice post. 

Please note: Due to current conditions, overseas carriers and Korea Post may experience transit delays. Tracking updates may also be slower than usual. We appreciate your patience and understanding as we work to deliver your order as quickly as possible."

Unfortunately, Korean Pokémon card products do not come with any PTCGL redeem codes. 

Yes, we offer international shipping, although the availability of services may vary based on your country and specific location.

For information about areas where service is not available, please click here.

Surely ! We offer specialized B2B sales options for businesses looking to  purchase ours products in bulk. Whether you run a store, an online shop, or need items for events, we can provide competitive pricing and dedicated service to meet your needs.

Our B2B sales program includes several benefits:

• Bulk Discounts: Significant savings on large orders.
• Dedicated Support: Personalized assistance from our sales team.
• Flexible Shipping: Various shipping options to suit your business needs.
• Exclusive Offers: Access to special deals and limited-edition products.

For more information or to discuss your specific needs, please contact our sales team at sales.raon01704@gmail.com 

Understanding Pre-orders: A pre-order functions similarly to purchasing any in-stock item but with a key difference: the item has not yet been released. Pre-ordering is a prevalent practice in retail, especially for high-demand products. This method allows customers to secure their desired quantity of an upcoming product, ensuring availability upon its release. It is estimated that nearly 99% of retailers in our industry use this method to manage highly anticipated items effectively.

Benefits of Pre-ordering: Pre-ordering benefits both the customer and the retailer. For customers, it guarantees immediate shipment once the item is available, mitigating the risk of the product selling out quickly. For retailers, it provides valuable insights into product demand and aids in inventory management.

Special Menu for Pre-orders: We have curated a special selection of pre-order options to cater to the diverse preferences of our customers, ensuring there is something for everyone.

Shipping and Order Management: We strive to ship items as soon as they become available. If your order includes both in-stock and pre-order items, we provide the option to split your order. Although this may incur additional shipping costs, it ensures that your in-stock items are delivered promptly. To avoid additional fees, you might consider placing separate orders for in-stock and pre-order items.

Stay Updated: For more detailed information and regular updates on our pre-order process, please visit our dedicated blog post: Pre-order Updates.

Payment Timing and Methods: The timing of payment for your pre-order depends on the payment method you choose:

• Credit Cards and PayPal: Payment is taken immediately, regardless of the number of pre-order items in your basket. This practice ensures that your products are secured and reserved for you, as we do not store your payment details post-transaction. For a detailed explanation, please refer to our Pre-Order article.

Processing Payments: All payments are processed instantly rather than at the time of dispatch. This means your payment will be completed as soon as you finalize your order, securing your upcoming product immediately.

Need Part of Your Order Sooner? If you have already placed your order and need some items sooner, we are happy to accommodate by splitting your order. Please be aware that this may incur an additional postage charge. Our support team will inform you of the extra cost when you request to split your order.

We strive to make the process of returns and exchanges as straightforward as possible. If your item meets our criteria, you can easily return or exchange it.

Important Conditions to Note:

• Discount Sale Items: Items purchased on sale are not eligible for returns.

Specific Product Policies:

TCG (Trading Card Games):

• Returns must be in brand-new condition, including original packaging and proof of purchase. - displays and accessories. 
• Returns must be in attached VOID sticker on the team-bag without damaged. (Single cards / Graded Cards) 
• Returns must be initiated within 14 days from the delivery date.
• For international returns, please contact our customer service at sales.raon01704@gmail.com to obtain a return label. Note that return shipping fees will be the responsibility of the client.

Plastic Model Kits and Collectible Figures:

• Returns must be in brand-new condition, with original packaging and proof of purchase.
• Returns must be initiated within 7 days of the delivery date.
• Return shipping fees will be charged to the client.

Starting a Return: If you encounter a manufacturer defect with your item, we are here to assist. Before initiating a return, please consult our defect guideline on our website to determine if your item qualifies for a return or exchange.

Visual Reference Guide: To better assist your purchase decision, we provide extensive images of each model on our website. This visual guide is designed to help you get a clearer understanding of what the item looks like in detail.

Contact Us: If you have any questions or need further assistance regarding our return and exchange policy, please do not hesitate to contact our customer service team.

We appreciate your inquiry.

We consistently strive to assist our customers; however, it's important to note that each manufacturer maintains its own cancellation policies. As a result, we must adhere to these policies when requesting cancellations. Therefore, we kindly request that you contact us prior to cancelling your order.

Return and Cancellation Policy

1. Product Condition for Returns:

• Void Sticker: Returns are not accepted for products with tampered or removed void stickers as it indicates opening or use, which diminishes the resale value. This policy applies unless the product is defective upon receipt.
• Sealed Packaging: Products must be returned in their original sealed packaging to be eligible for a refund unless the product is defective.

2. Proof of Purchase:

• A valid receipt or proof of purchase is required for all returns to help manage returns and prevent fraud. This is essential for tracking transactions and verifying purchase details.

3. Return Window:

• Products must be returned within 30 days of the original purchase date. This period allows sufficient time for customers to assess the product while enabling efficient inventory management.

4. Restocking Fee:

• A restocking fee of up to 10% may be charged for returned items that are not defective. This fee covers the cost of processing returns and restocking. Customers will be informed about this fee at the time of purchase.

5. Handling Defective Products:

• If a product is received defective, customers are entitled to a return, replacement, or full refund, regardless of the product’s packaging or seal condition. We encourage customers to inspect their purchases upon delivery.

6. Rights and Exceptions:

• These policies are in alignment with consumer rights under both US and EU law, ensuring that the consumer’s statutory rights are not affected. We respect the right to return faulty goods and the cooling-off period regulations.

By adhering to these guidelines, our policy aims to balance consumer rights with our need to maintain the integrity and value of our products. We are committed to providing a transparent and fair return process.

For further assistance, please reach out to us at sales.raon01704@gmail.com. 

Cancellation Policy

Pre-orders

Most pre-orders may be cancelled at any time before the items have been shipped. Payment for pre-orders is processed at the time of checkout. To cancel a pre-order, please email our customer service; sales.raon01704@gmail.com and request to cancel an order. While sending email please don't forget for including your name and order number and support will email back with options. If you wish to cancel pre-orders, there is a 5% cancellation fee. Fee may be waved if store credit is issued

Shipping pre-orders case

When items are added to a shipment, we begin the process of fulfilling your order. Once this happens, items can no longer be cancelled. Shipments are created when:

• You place an order for in stock items 
• Pre-orders that have arrived 

Payments in Process case

All cancellation options may be temporarily unavailable when we are processing a payment for your order. If this occurs, please try again after a few minutes when processing has finished.

Understanding Product Conditions

While we strive for perfection, not all mass-produced kits and figures are flawless. We generally do not offer replacements or refunds unless the product has a physical defect. For more detailed information, please refer to this link.

What Qualifies as a "Physical Problem"?

1. Box ConditionWe ship our products in mint condition unless otherwise stated. Box condition is considered "as-is." If you have concerns about the box condition, please contact us before shipment, and we will provide photos or videos for your review.
2. Damaged or Defective ItemsIssues that qualify for a replacement include:
   1. Missing or duplicate components within the package.
   2. Incorrect paint colors (e.g., blue instead of red).
   3. Up to six broken, lost, or defective parts per model kit.

Replacement Conditions

1. Collectible items on the market for 8 months or longer are not eligible for replacement.
2. Availability of replacements depends on the manufacturer.

How to Request an Exchange or Refund

To initiate a request, please send photographs of the front, rear, left, right, top, and bottom of the product, along with images of the packaging and item box. Include your order information and a detailed description of the issue to our customer service team at sales.raon01704@gmail.com within fourteen (14) days of receiving the product. If you do not contact us within this timeframe, we may not be able to assist you.

Additional Notes

1. The product image seen at the time of order may be a prototype. Specifications for pre-order items or products not yet in stock are subject to change.
2. Color, shade, or texture differences between your screen and the received product are normal.
3. If the external carton or package is damaged, but the product inside is intact, we do not provide a replacement for the product or package.